What do I do if I have paid for the wrong vehicle?

If you’ve paid less than 15 minutes previously, you can change the vehicle on your active session. 

To do this, select your active session and tap ‘Change vehicle’. Select the correct vehicle and tap ‘Change vehicle’.

If more than 15 minutes have elapsed since you paid, we are unable to allow you to transfer the parking session to a different vehicle. This is a requirement set by parking operators. You will need to buy a new session for the correct vehicle and request a refund for the unwanted duplicate session.

To request a refund, go to the ‘Refund Centre’ in the ‘Help’ section of your app.