If you have paid for the wrong parking location, you should purchase a session for the correct location, as soon as possible. If you have not done this promptly, you may receive a penalty, which you can appeal.
Unfortunately, any sessions that have been started are unable to be cancelled. However, you will be able to request a refund once you have created the duplicate session in the correct zone.
To do this, go to the ‘Refund Centre’ in the ‘Help’ section of your app.
We recommend that you always double check you’ve entered the correct RingGo location code before making payment, using the nearby signage.
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